Every month we still meet tons of people who have never visited our store or the West Bottoms and are curious about how it works. So here's some frequently asked questions that can help you prepare your trip down to the West Bottoms.
Are you open more than First Friday Weekends?
Occasionally we open for special sales throughout the year, which you can hear about by following our Facebook or Instagram. But we strive to only open on First Friday Weekends for a number of reasons. The greatest of which, is that it allows our vendors to spend all month acquiring and preparing one of a kind items for you.
Is it difficult to find parking?
Fortunately we have a very large parking lot located on the East side of our building, but plan to come early as parking lots fill up quickly!
Do you hold items?
Yes! If you find something that you like in our store and are still shopping on one our three floors we can hold items for you at any register. Items can't be held after you leave the store unless you purchase them. But we are more than happy to hold onto your purchased items as you shop other stores in the neighborhood, just swing by and pick them up before you head home.
Do you take lower offers on items?
Yes! Some vendors are more than happy to haggle with you on product. If they are in the store you can speak to them directly or for more expensive items we can call the vendor and ask them. It never hurts to ask!
How do I pick up a large item?
If you purchased a large item from the store, you can pick it up on our loading dock which is located on the West side of our building (just off Hickory & 12th st.). One of our dock workers will help you load your item into your vehicle. You can pick it up any time during our sale hours or schedule a pick up before the next First Friday Weekend. Please come prepared with blankets, tie downs, rope, etc. as we do not provide any of these.
Is Bella Patina handicap accessible?
Yes! Unfortunately many of the buildings in our neighborhood were not built with handicap accessibility in mind (primarily because they were built over a hundred years ago!). But our store has a large elevator that runs from the street to each of our three floors.
Can I bring my little ones to shop with me?
Of course! We regularly have customers who have strollers, new borns, or little ones helping them shop. We are a family owned business and strive to make our store a family friendly environment. We also have a baby changing/nursing station in our second floor restroom.
Is there a way to see what will be at the store each month?
Do you have gift cards?
Yes! You can purchase gift cards at any register in the store.
Are you accepting new vendors?
Our store is always changing and there is always a possibility that a booth could become available, but they don't last long. For more information click here: become a vendor.
Other questions? Please feel free to email us at firstname.lastname@example.org